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SRP Named A Top 50 Brand by JD Power and Assoc.
SRP named a Top 50 brand by JD Power and Associates
Phoenix Business Journal by Angela Gonzales, Senior Reporter
Date: Thursday, March 15, 2012, 7:00am MST

 

Phoenix-based Salt River Project is among 50 brands honored as Customer Service Champions by J.D. Power and Associates .

The brands were selected based on customer feedback attesting to their service excellence in J.D. Power's "5 Ps": People, presentation, price, process and product.

Several brands with a large presence in the Phoenix area also were recognized, including Southwest Airlines, Shea Homes and USAA.

The others in the Top 50 are:

ACE Rent A Car
Amazon.com
Amica
Apple
Auto-Owners Insurance
Barnes & Noble
Bass Pro Shops
Boost Mobile
Cadillac
Clark Public Utilities
David Weekley Homes
Drury Inn & Suites
Enterprise Rent-A-Car
Erie Insurance
First Federal
Four Seasons Hotels and Resorts
Frost Bank
Good Neighbor Pharmacy
Hampton Hotels
Hancock Bank
Health Mart Pharmacy
Hotel Indigo
ING DIRECT Home Loans
Jackson EMC
Jaguar
JetBlue Airways
Kohl's
L.L. Bean
Lexus
MetroPCS
MINI
New Jersey Manufacturers
Publix Pharmacy
Quicken Loans
Saks Fifth Avenue
Sawnee EMC
Scottrade, Inc.
Southern Maryland Electric Cooperative
Straight Talk
The Ritz-Carlton
U.S. Cellular
United States Department of Veterans Affairs, Pharmacy Services
Virgin America
Virgin Mobile
Wegmans
Wegmans Pharmacy

Click here for the entire report, which discusses how these champions differentiate themselves from their competitors.

Angela Gonzales covers health, biotech and education.